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RETURNS POLICY
We take pride in the quality of our products and are confident that you'll love them. If, for any reason, you're not satisfied with your product, we're here to assist with troubleshooting or initiating the return or exchange process. To qualify for a return or exchange, the product(s) must be clean, undamaged, unwashed, in their original packaging for return within 14 days of delivery. Please note that the following products do not meet the return conditions:
- Opened packaged underwear
- Gift Cards
- Any final sale products
Return Shipping Costs:
During the 14-day return and exchange period, we offer free return shipping for quality-related issues globally. If you return an item due to personal preferences, you are responsible for the return shipping cost. Upon receiving the return, we will refund the full order value, including shipping fees.
Initiating a Return or Exchange:
Starting a return or exchange is simple. You can easily initiate the process through our return program by entering your order number and email address. We'll process your request within 1-3 business days.
Refund Timeline:
Our warehouse typically takes 1-3 business days to process returns. Once your return is processed, we will issue a refund to your original payment method. Please allow 1-3 business days for the refund to reflect in your original payment method. We also offer alternative refund methods, such as gift cards and discount vouchers.
Need Further Assistance?
If you still have questions, simply send an email to customerservice@saligia.com or use the form on the page. Our support team will get back to you within 24 hours.
We take pride in the quality of our products and are confident that you'll love them. If, for any reason, you're not satisfied with your product, we're here to assist with troubleshooting or initiating the return or exchange process. To qualify for a return or exchange, the product(s) must be clean, undamaged, unwashed, in their original packaging for return within 14 days of delivery. Please note that the following products do not meet the return conditions:
- Opened packaged underwear
- Gift Cards
- Any final sale products
Return Shipping Costs:
During the 14-day return and exchange period, we offer free return shipping for quality-related issues globally. If you return an item due to personal preferences, you are responsible for the return shipping cost. Upon receiving the return, we will refund the full order value, including shipping fees.
Initiating a Return or Exchange:
Starting a return or exchange is simple. You can easily initiate the process through our return program by entering your order number and email address. We'll process your request within 1-3 business days.
Refund Timeline:
Our warehouse typically takes 1-3 business days to process returns. Once your return is processed, we will issue a refund to your original payment method. Please allow 1-3 business days for the refund to reflect in your original payment method. We also offer alternative refund methods, such as gift cards and discount vouchers.
Need Further Assistance?
If you still have questions, simply send an email to customerservice@saligia.com or use the form on the page. Our support team will get back to you within 24 hours.
